Affiliate Operations - Greater China

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Responsibilities:

• Primarily responsible for answering users' questions and providing timely, accurate support to ensure a positive user experience; 主要负责解答用户问题，提供及时且准确的支持，确保用户获得良好的体验

• Possess a solid understanding of referral and rebate mechanisms to assist Referral Pro Mode members by answering their inquiries via Telegram or internal community groups; 熟悉返佣和推荐机制，通过Telegram或内部社区群帮助超级返佣成员解答疑问

• Collect and analyze community feedback to provide actionable insights for internal teams, supporting product development and marketing strategies; 收集并分析社区反馈，为内部团队提供可行见解，支持产品开发和营销策略

• Monitor all affiliate and referral marketing activities to ensure integrity and compliance with company standards;监控所有联盟和返佣营销活动，确保合规和公司标准的执行

• Continuously explore new content formats, channels, creative ideas, and other opportunities for experimentation, optimization, and growth. (Potential opportunity to transition into a Business Development or Operations role.); 持续探索新内容形式、渠道和创意，寻找实验、优化和增长的机会。（有机会转向商务拓展或运营岗位）