Institutional Client Services (LATAM - 12 Month Contract)
Binance · Remote · mid
salary undisclosed· posted 19h ago
Binance · Remote · mid
Built by the world's largest digital asset exchange by trading volume, Binance VIP and Institutional offers access to digital asset solutions for VIP clients and institutions. We work closely with a wide range of market participants, including individual traders, high-frequency trading (HFT) and proprietary trading firms, hedge funds, asset managers and family offices, market makers and brokers, investment banks, corporations, fintech firms, and more. Join us to be part of a team that provides top-tier services to the most influential players in the crypto industry.
• Serve as the point of contact supporting our highest value customers and institutions on Binance’s various products
• Provide dedicated and prompt support to our institutional and VIP customers via different communication channels
• Provide sufficient guidance and support to VIP customers on integrating and using Binance’s system including the use of API
• Being the first line support for all account and system related issuesServe as the representative of VIP customers to internal teams including account, finance, risk and products
• Collect customer feedback and manage projects to realise the product change requirements
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