Fraud Operations Manager

About the Role

Polymarket US is hiring a Fraud Operations Manager to build and run our Fraud Operations function. This is a hands-on management role — not a coordination role. You will own the workflows, SOPs, case management discipline, and team performance that determine how fast and how well we identify, investigate, and close fraud cases, while managing a team of Fraud Analysts and our BPO partners.

This is a build-from-scratch mandate. You will write the playbooks, establish the escalation paths, set the quality standards, and create the operational routines that the team runs on — working closely with CX, Control Desk, Compliance, Product, Engineering, and Data to ensure fraud operations doesn't become a bottleneck and that investigative findings feed back into better detection and prevention.

What You'll Do

• Build and manage the end-to-end fraud operations workflow, including case routing, prioritization, investigation steps, documentation standards, escalation paths, and closure criteria across fraud typologies like account takeover, identity theft, payment fraud, first-party fraud, scams, and platform abuse

• Manage, coach, and develop a team of Fraud Analysts — covering workload allocation, case quality reviews, performance management, and ongoing training to keep investigative standards high as volume grows

• Establish and own operational SLAs, queue health metrics, case aging targets, analyst productivity standards, and QA/QC processes to ensure case dispositions are consistent, well-documented, and defensible