About Gelato
Gelato has built the world's largest and most global network for on-demand production of customized items e.g. t-shirts, wall art, mugs, books, hoodies, and cards. We support a new wave of e-commerce entrepreneurs and the global shift towards local and more sustainable production.
In many ways, we at Gelato are rethinking how digital fabrication of customized products can be done on-demand. Just imagine what will happen when we add 3D printing capabilities to this global service. We are already empowering thousands of e-commerce entrepreneurs to grow and scale their businesses.
Platform
Gelato is an AI-first, cloud-native platform transforming local, on-demand production and delivery — with zero physical assets. We power:
- Global production orchestration: connecting e-commerce customers to 130+ partners across 32 countries. From AI-guided plate design to smart routing and logistics, we deliver to over 5 billion people in under 72 hours—faster, greener, smarter.
- GelatoConnect: our AI-driven print production OS that helps producers master digital printing — from inventory to shipping — by automating every step: procurement, prepress, printing, packaging, and dispatch. It’s machine-agnostic, real-time, and built for uptime, precision, and profitability.
AI at the Core
We are not just early adopters of AI — we’re AI-native builders. Across engineering, product, and operations, we embrace AI to accelerate innovation:
- AI-first development using LLMs for code generation, testing, documentation, and design exploration.
- Autonomous AI agents driving platform resilience, observability, cost control, and internal workflow automation.
- AI-native product features built into GelatoConnect and the core platform — improving routing, personalization, and production optimization.
- A culture of continuous experimentation with RAG, agent orchestration, prompt engineering, and model fine-tuning.
What you will be doing
- Using the latest technologies to solve real problems for our customers at a massive scale
- Collaborating closely with other engineers as a valuable member of a cross-functional team
- Sharing your knowledge and building creative solutions while helping the team evolve best practices
- Designing, developing, and deploying backend services with a focus on high availability, low latency, and scalability
- Taking end-to-end responsibility for the services that are owned by your team, including taking part in an on-call rotation