Senior Operations Manager, Partner Network & Automation

About Gelato

Gelato has created the world's largest global network for on-demand production of custom products, from t-shirts and mugs to books and wall art. We empower a new generation of ecommerce entrepreneurs to share their creativity worldwide while embracing local, sustainable production. By producing locally and perfectly matching supply with demand, we eliminate waste and reduce carbon emissions.

At Gelato, we don't own production facilities, we build the software that connects them. With over 140 production partners in 32 countries, our network can deliver custom products to five billion people in just 72 hours. It's smarter, faster, and greener.

With GelatoConnect, our SaaS platform, we're driving innovation in print production. GelatoConnect simplifies operations for print producers by automating procurement, workflows, and logistics into one seamless system. By boosting efficiency and cutting costs, it helps businesses scale to meet market demands. With GelatoConnect, we're reshaping the print industry to be more efficient, sustainable, and profitable.

What You Will Be Doing

As Senior Operations Manager, you will own the performance and development of Gelato's production partner network across Europe.

This is a data-driven role for someone who likes to understand how complex systems work, identify where performance can improve, and build scalable solutions through data, automation, and technology. You will work across partner selection, onboarding, performance, capacity, quality, speed, and selection, using GelatoConnect as the backbone for how the network operates and scales.

You will work closely with Product, Engineering, Commercial, Procurement, and Supply Chain teams to turn operational insight into better systems, tools, and decisions.

• Use production, quality, availability, and delivery data to identify performance gaps, patterns, root causes, and opportunities across the network

• Build dashboards, workflows, frameworks, and operating mechanisms that make network performance visible, actionable, and scalable

• Identify manual or repetitive processes and improve, automate, or eliminate them using modern automation and AI tools

• Use data to determine where Gelato needs additional capacity, capabilities, speed, or product selection, and help identify the right production partners

• Bring new partners onto GelatoConnect and continuously improve the onboarding process to make it faster and more reliable

• Own ongoing partner performance across availability, speed, quality, and selection, focusing on scalable improvements rather than repeated manual intervention

• Assess the supplier ecosystem and support decisions around procurement, material cost, availability, and inventory efficiency

• Partner with Product and Engineering to identify where tooling, integrations, automation, or product changes can remove operational friction

• Translate network insight into clear recommendations and decisions across cost, service, quality, and growth.