Technical Customer Support Lead

Do you enjoy building a support practice as much as running one? Have you managed a team through change while still being hands-on enough to jump into an executive-level escalation yourself? Do you see AI as the single biggest lever for cutting repeat-ticket volume, and have you actually shipped something that proves it? Are you looking for a values-led company that cares about its employees' growth?

The impact you will have: As Technical Customer Support Lead based out of our London office, you'll run the TCS team day to day. That means setting the AI automation roadmap and personally driving at least one automation project from idea to production, building the career framework the team is levelled against, and owning the feedback loop back into Engineering on anything that touches support. You'll be the person executives and customers turn to when something P1 or exec-visible needs managing, and the main link between TCS and Engineering on product direction.

We know Diversity and inclusion are much deeper than just hiring, but it's important for us to mention it here. We welcome and embrace individuals of all backgrounds and identities at Elliptic, and this is an ongoing priority for us. We know incredible people don't all think in the same way. We want to be challenged every day. We are committed to diversity, equity, and inclusion at Elliptic. We welcome individuals of all backgrounds and viewpoints — diverse thinking drives our innovation. We aim to create a psychologically safe environment where everyone can bring their whole self to work. We are committed to creating a diverse, inclusive, and equitable workplace, so we welcome applications from everyone, even if you do not think you meet all the requirements for our roles. We foster an environment of psychological safety, where everyone feels comfortable bringing their whole self to work.