Incubation Management Lead

## About Polymarket

Polymarket is the world's largest prediction market platform. We enable individuals to express views on real-world events by trading on outcomes across politics, economics, sports, culture, and current affairs. Built as a peer-to-peer marketplace with no centralized "house," Polymarket aggregates diverse opinions into transparent, market-based probabilities that reflect collective expectations about the future.

We're growing fast, both in terms of volume ($21B traded in 2025) and adoption as an alternative news source. Our ambition is to become a ubiquitous beacon of truth in global media and we need your help adding fuel to the fire.

## About the Role

Polymarket ships fast. New products, new market types, new payment rails, new geographies: the pace is real and it does not slow down for anyone. The Customer Experience team's job is to make sure that speed does not come at the cost of the people using the platform. Right now, CX readiness for new launches is a gap we need to close, and this role closes it.

You will own launch readiness for CX end to end. That means getting into product planning early, building the readiness plan, standing up a small pilot support pod, and running it until the launch is stable enough to hand off to our scaled operation or external partners. You will write the playbook as you go, because in many cases nobody has supported this type of product before. The team you will work with spans support operations, enablement, and external partners, and you will be the connective tissue between all of them and the Product teams shipping new things.

This is a builder role. If you need a defined process to work within, this is not the right fit. If you are energized by figuring out how to support something that has never been supported before, and then making sure the next person does not have to figure it out from scratch, this is exactly the right fit.