About this role

▸about Crypto.com — company background

About Crypto.com/OG.com

OG.com is a fast-growing, CFTC-regulated Prediction Market platform powered by cutting-edge technology that is under the Crypto.com umbrella. We’re building an engaging marketplace where users trade on real-world outcomes — from major sports and elections to cultural and financial events. With a sleek mobile-first app and a passionate community, we’re redefining how people interact with news, probabilities, and financial markets. OG.com runs on the rails of North American Derivatives Exchange, Inc. (NADEX), a CFTC-regulated exchange operating since 2004 and was acquired by crypto.com in 2022.

The Role

We’re seeking a Business Operations Manager or Director (based on experience), to own, and scale OG.com’s B2B client onboarding, contract listing, and partnership operations. This high-impact role sits at the intersection of commercial, legal, compliance, product, and technology, ensuring institutional clients move efficiently from signed agreement to successful launch.

You’ll lead institutional client onboarding, strengthen and automate operational workflows, and serve as a trusted strategic partner to B2B clients. The ideal candidate is comfortable solving ambiguous problems, pushing back with judgment and diplomacy, and driving measurable process improvements across a highly regulated business.

Responsibilities

Own end-to-end B2B client onboarding, from initial engagement and contract execution through technical integration, operational readiness, and go-live.

Serve as the primary operational point of contact for institutional clients, including brokers, FCMs, introducing brokers, and other market participants.

Coordinate contract listing, account setup, credentialing, and related operational processes in partnership with legal, compliance, product, and technology, to deliver a seamless and scalable client experience.

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