Consumer Compliance Manager - UDAAP and Reg E focused

About the Role

Crypto.com is looking for a Compliance Manager to lead and strengthen our U.S. consumer compliance program and exchange operations. This is a high-ownership, hands-on role built for someone who thrives in fast-moving environments and brings deep experience in consumer protection laws, Regulation E, and UDAAP compliance. While supporting broader regulatory initiatives and BSA/AML program alignment, your primary focus will be designing, auditing, and executing consumer compliance controls across our product offerings (including credit, prepaid, and digital asset transactions).

Responsibilities

• Own and maintain the U.S. Consumer Compliance framework, serving as the subject matter expert on Reg E (EFTs, error resolution, unauthorized transfers, chargebacks, notice disclosures) and UDAAP risk mitigation across all products.

• Conduct ongoing compliance reviews of consumer-facing flows, terms of service, disclosures, promotional materials, and product features to identify and prevent potential UDAAP issues.

• Oversee and enhance Reg E error resolution timelines, root-cause analysis for consumer complaints, and chargeback compliance mechanisms.

• Lead preparations for consumer compliance examinations and audits; manage project plans, scoping, timelines, and deliverables for regulatory remediation efforts.