As the Compliance Manager – CPPM, you will lead the Financial Crimes Operations Governance & Quality Check function, serving as the ultimate authority on compliance procedure governance, and operational SLA tracking. You will act as an independent oversight body, translating high-level regulatory requirements and regional MLRO instructions into clear, enforceable operational procedures. You will manage high-level stakeholder relationships, oversee Quality Check (QC), and represent the firm's compliance program to independent auditors and regulators.
Responsibilities
Hold final approval authority for all global compliance procedures and high-impact mandates, acting strictly based on the instructions of the Compliance Officers and the MLRO team. Ensure the CPPM team governs overall compliance procedures rather than day-to-day desk instructions and actively guide the Operations team on how to implement them.
Be part of new product launches, coordinate the stakeholders and align with expectation from compliance standpoint.
Oversee the framework for tracking and governing Service Level Agreements (SLAs) across various operational teams and banking partners. Own the Compliance Performance Dashboard and present weekly/monthly metrics to Senior Management.
Serve as the primary point of contact for Internal and external Audits and Regulators, ensuring centralized documentation and evidence are readily available to prove regulatory adherence.
Manage high-level relationships with Operation, Product, Engineer Teams and Global/Regional MLROs to translate risk appetite and regional legal requirements into standardized operational compliance boundaries.
Lead the control of quality check frameworks, ensuring independent oversight of operational outputs.
Manage and mentor the CPPM team, fostering a culture of independence, technical excellence, and rigorous risk control.
Define the strategic direction of the CPPM team. Establish the framework for what operations must do to remain aligned with global regulatory standards and the overarching Compliance program.
Requirements
5+ years of experience spanning both the compliance sphere and people management.
A solid foundational knowledge of applicable legislation within fintech and payment services.
Exceptional Communication: Fluent in English with impeccable written and verbal communication skills; ability to connect with people at all levels.
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