Community Specialist II – Technical & Knowledge

Safe Software is hiring a Community Specialist II to support the technical side of our FME Community. You'll help create educational content (tutorials, how-tos, KB articles), support automations that keep the community running efficiently, and use tools like Gainsight to help track community health. This role suits someone who's as comfortable digging into the back end of a tool as they are writing content for an end user — and who genuinely enjoys connecting with our users and customers and building real relationships with them along the way.

About The Team

The Community Team works to build a strong and connected FME community that fosters collaboration, feedback, and knowledge exchange across close to 50,000 users in our online community. We create, support, and manage programs that drive user engagement like the Early Adopters product feedback program, Special Interest Groups, and FME Breakfast of Champions in-person meetups. We also manage online forums, design fun and creative ways for users to learn about FME and connect with each other, and create content that keeps members informed. You'll join a friendly and supportive team that works closely with Product, Customer Success, and Marketing to amplify the voice of the community.

What You'll Be Doing

• Write technical content: how-tos, tutorials, KB articles, blog posts tied to new FME features.

• Support community automations and workflows using FME Flow, Gainsight, Slack, and community platform tools.

• Help monitor community health using Gainsight/CRM data and report on trends.