Client Associate

About the Role

Polymarket is reinventing what it means to know your customers — and our goal is simple: make every trader feel like they have a person, not a portal. Client Associates are not ticket-closers. They're the human side of the platform. You'll get new traders oriented, answer the questions that actually matter, and be the name customers recognize when they need something — from their first market to becoming confident, experienced users.

This role is for someone who genuinely cares about the people on the other end of every conversation and takes it personally when a customer has a bad time. You don't need a trading background, but you're curious about markets, quick to learn a technical product, and comfortable explaining it in plain language. You'll act as a mini-founder for your customer relationships, accountable for the experience and not just the inbox.

What You'll Do

• Be the person your customers know by name — when they have a question about markets, positions, or the platform, you're the one who answers it clearly, fast, and without escalating the routine stuff

• Guide customers through onboarding, from their first market to trading with confidence; if they don't understand how something works, that's yours to fix

• Keep customer communication consistent, clear, and human — no one should ever have to read your message twice