About this role

▸about Bitpanda — company background

Who we are

We simplify wealth creation. Founded in 2014 in Vienna, Austria by Eric Demuth, Paul Klanschek and Christian Trummer, we’re here to help people trust themselves enough to build their financial freedom — for now and the future. Our user-friendly, trade-everything platform empowers both first-time investors and seasoned experts to invest in the cryptocurrencies, crypto indices, stocks*, precious metals and commodities* they want — with any sized budget, 24/7. Our global team works across different cultures and time zones, bringing our products to more than 7 million customers, making us one of Europe’s safest and most secure platforms that powers modern investing.

Headquartered in Austria but operating across Europe, our products are built by fast-moving, talented, “roll-up-your-sleeves-and-make-it-happen” kind of people. It’s these diverse perspectives and innovative minds operating as ONE TEAM that keep Bitpanda at the cutting edge of our industry. So if you’re someone who thinks big, moves fast and wants to make an impact right from day one, then get ready to join our industry-changing team. Let’s go!

Your mission

The successful Senior Account Manager will excel at articulating Bitpanda’s Enterprise Services value propositions around business operations and user adoption and engagement growth initiatives. You will build and maintain strong relationships with multiple contacts within assigned partner accounts and implement strategies to drive retention and revenue within our customer base.

What you’ll do

Manage multi-threaded relationship build on trust, business operations and user adoption for a number of partners from the go-live of the trading platform.

Cross functional alignment to increase performance ops planning, establishment of best practices, product roadmap initiatives and development of end-user outreach.

Define mutual key business metrics and success criteria and proactively monitor and report through business reviews and provide ongoing recommendations for further optimization.

Collaborate on providing solutions to critical problems for your customers issues and needs, feedback to the business for product refinement. Lead and facilitate both in-person and virtual Quarterly Business Reviews (QBRs) with partners, ensuring alignment on performance, goals, and strategic initiatives.

Collaborate with partners to define and refine a clear strategic roadmap, establishing measurable milestones and key objectives.

Take ownership of critical meetings, driving discussions, decision-making, and follow-through to ensure successful outcomes. Act as the main point of escalation for partner issues, proactively addressing challenges and ensuring swift resolutions to maintain strong, productive relationships.

sourced from the original posting ↗ · always verify details there before applying