About this role

▸about Crypto.com — company background

At Crypto.com, our dedication to user security is led by our highly experienced Security Team. Comprising an international roster of seasoned cybersecurity experts, our team leads the company's Security, Privacy, and Security Compliance endeavors.

The team includes holders of international patents for technologies integrated in our security architecture. Under the stewardship of a distinguished CISO recognized by the Forbes Technology Council and among the Global Top 100 CISOs, our team has consistently championed industry standards, acquiring certifications like ISO27001, ISO27701, ISO22301, PCI:DSS 3.2.1 (Level 1), NIST Tier 4, and SOC 2 Type II, in addition to the MPI License from Singapore MAS. Our Chief Information Security Officer reports directly to the CEO, underscoring the prioritization of security in our organization's hierarchy.

Our Security Team not only places great emphasis on credentials and expertise but also deeply values hands-on experience, rapid cognition, and dynamic learning. The challenges in the world of crypto are ever-evolving, and as such, our team prides itself on quick adaptability and robust teamwork, ensuring that we stay ahead of potential threats and always safeguard our user base.

We're looking for someone who knows IT support inside out and takes security seriously. You'll keep the environment running day to day — endpoints, access, patching, support — while also owning vulnerability management across our devices, servers, and virtual desktops.

AI is part of how we work now. That means you'll also help us make sure the AI tools our teams are adopting are being used safely. You don't need to be a researcher. You just need to understand the risks and be willing to engage with them.

Responsibilities

IT support: Be the first line of support for the organisation. Resolve issues, hit SLAs, and keep things moving.

Endpoint management: Own the full lifecycle of our devices — laptops, desktops, mobiles, and virtual desktops. Deployment, configuration, troubleshooting, all of it.

Patch management: Keep endpoints, workstations, cloud servers, and VDI environments up to date. Track what needs patching, get it done, and report on it.

Vulnerability management: Run regular vulnerability scans across our environment. Understand what the results mean, prioritise by risk, and drive remediation to closure.

Access & identity: Manage user accounts and access rights. Enforce least privilege. Make provisioning and deprovisioning slick and secure.

Threat prevention: Help implement and monitor our security controls — endpoint protection, DLP, email security, network controls. Keep an eye on what's happening.

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