Director, Managed Services

At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs.

If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.

THE WORK:

As Head of Managed Services at Ripple Treasury, you own the delivery, performance, and growth of our Hedge Accounting managed services practice — spanning both FX and Interest Rate Risk management. You lead a team of Derivative Accountants who deliver technical excellence to our client portfolio, and you're accountable for the practice's operational health end to end: client satisfaction, delivery quality, staffing, and the workflows that let the team execute quarter after quarter.

You are responsible for running the Hedge Accounting practice: forecasting capacity against a growing client portfolio, making staffing calls, tracking delivery KPIs, resolving client escalations, and building the processes that let the team scale. When something technically hard comes up — a contested de-designation, a novel structuring question, an auditor pushing back — you're the person who steps in and gets it right.

This is a role for someone who can run a service organization day-to-day, and who has the technical depth to support the team when they need it.