About this role

▸about Bybit — company background

About Us

Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 — connecting users to the future of digital finance.

Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers, and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at the global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, we are shaping the future of finance through technology, collaboration, and bold execution.

Today, Bybit is recognized as one of the most trusted and transparent platforms in the digital asset industry, continuing to expand its global presence while building the infrastructure for the next generation of financial services.

Responsibilities:

Responsible for local and global IT desktop operation and maintenance, terminal management, office network and application platform

Implementation and operation & maintenance support, and employee IT service support, etc.

Perform foundational IT operations tasks, including OS installation/configuration, user access management (onboarding & offboarding), and data backup/recovery for servers and business systems as well as firmware upgrades for network devices, security policy configurations, and network topology optimization

Analyse and clarify Japan and global end-users technical inquiries as wells as manage IT AI Ticketing System, summary and reporting analysis periodically

Configure, monitor, and maintain daily operations of office network infrastructure (routers, switches, wireless APs, etc.) to ensure stable internal network performance. In case troubleshoot and resolve network connectivity issues or address common problems such as latency or outages