About this role

▸about Cantina (Spearbit) — company background

About Cantina

Cantina Labs is a social AI company, developing a suite of advanced real-time models that push the boundaries of expression, personality, and realism. We bring characters to life, transforming how people tell stories, connect, and create. We build and power ecosystems. Cantina, our flagship social AI platform, is just the beginning.

If you're excited about the potential AI has to shape human creativity and social interactions, join us in building the future!

About the Role

Cantina.ai is building a commerce business—subscriptions, credits, and payments—and we're looking for the person who will own customer support for it.

You won't be doing this alone. Executives and teammates across Product, Engineering, and Operations are already invested in getting this right. Your job is to turn that shared focus into a support function that actually works, day to day.

Early on, that means rolling up your sleeves: working tickets yourself, building the first workflows, and getting a system in place fast. As volume grows, you'll shift toward setting direction, managing our vendor partners for billing and payments and overflow customer support capacity, and knowing which cases need Product, Engineering, or leadership rather than your own hands.

We think this is a great fit for someone 3-7 years into their career who's run support or support ops before, enjoys building something new alongside people who care about it, and wants real ownership over how it takes shape.

The role reports into Operations and works closely with the Product and Engineering teams behind subscriptions. It starts as an individual contributor role with high ownership; and as the business scales, you'll help decide whether and how the team grows with it.