Operations Lead — Taiwan

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Responsibilities:

• Act as the key Operations and Customer Service contact for local regulatory matters, supporting communication with regulators based on actual operational status.

• Translate regulatory requirements into clear actions for Customer Service Taiwan, SOP, Bot Ops, Compliance, Legal, Product, and other teams.

• Review and localize operational policies, SOPs, chatbot flows, Help Center content, and customer communication templates to ensure consistency and compliance.

• Partner with Legal, Compliance, Finance/Treasury, Product, Technology, Data, Sales/Trading, and CS teams to build scalable local operating processes.

• Monitor daily operations, including transactions, trading activities, sweep status, rejected/pending/review cases, refunds, bank verification issues, and escalations.