About this role

▸about Rain — company background

About the Company

Rain makes the next generation of payments possible across the globe. We’re a lean and mighty team of passionate builders and veteran founders. Our infrastructure makes stablecoins usable in the real-world by powering card transactions, cross-border payments, B2B purchases, remittances, and more. We partner with fintechs, neobanks, and institutions to help them launch solutions that are global, inclusive, and efficient. You will have the opportunity to deliver massive impact at a hypergrowth company that is funded by some of the top investors in fintech, crypto, and SaaS, including Sapphire Ventures, Norwest, Galaxy Ventures, Lightspeed, Khosla, and several more. If you’re curious, bold, and excited to help shape a borderless financial future, we’d love to talk.

Our Ethos

We believe in an open and flat structure. You will be able to grow into the role that most aligns with your goals. Our team members at all levels have the freedom to explore ideas and impact the roadmap and vision of our company.

About the Team

We're looking for a Technical Support Analyst to help us deliver exceptional support for Rain's platform and integrations. You'll work directly with the fintechs, platforms, and partners building card programs and stablecoin products on Rain — troubleshooting complex API integrations, reading logs, and querying data to resolve issues that touch real money movement at scale. You'll partner closely with almost every team in the company on escalations, and turn what you learn on the ground into fixes that pushes Rain forward.

What you’ll do

Investigate and resolve advanced customer and partner issues across Rain's systems, APIs, and integrations.

Troubleshoot complex API integrations directly with partners, walking them through clear steps to resolve issues on their end.

Own incidents in your queue as part of the team's 24x7 coverage: triage promptly, communicate clearly with clients and internal stakeholders, and consistently hit your SLA, CSAT, and quality targets.

Escalate effectively by partnering closely with other teams to get to a satisfactory resolution

Maintain accurate documentation and build troubleshooting guides and knowledge base content, supporting both self-serve resolution for customers and onboarding for the team.