About this role

▸about OKX — company background

Who We Are

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.

OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.

Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

About the team

As a key digital asset hub, Singapore is an integral part of our global strategy. Licensed by MAS, OKX SG is focused on providing Singapore users with a secure and user-friendly platform for trading digital assets.

The Commercial team is responsible for developing and deepening relationships with high-value individual and institutional clients, understanding their needs, and connecting them with relevant products and solutions across the OKX ecosystem.

About the Opportunity

We are seeking an experienced Assistant Relationship Manager to support our Relationship Managers in delivering a responsive, seamless experience for high-value clients in Singapore.

You will take ownership of client preparation, day-to-day servicing, follow-up, and internal coordination across the client lifecycle. This includes ensuring RMs are well prepared for client conversations, agreed actions are completed promptly, and client requests are handled with care and professionalism across Product, Operations, Compliance, and other internal teams.

This is a hands-on, client-facing role for someone who understands the expectations of sophisticated clients, anticipates what needs to be done, and follows through reliably. Success requires strong attention to detail, sound judgement, and a high level of ownership in ensuring both RMs and clients receive consistent, high-quality support.

What You’ll Be Doing

• Client & Meeting Preparation - Prepare concise client briefs covering relationship history, account activity, outstanding requests, and relevant discussion points, ensuring RMs are well prepared for client conversations. - Coordinate meeting agendas, materials, and logistics, and conduct client or prospect research as required. - Maintain accurate and up-to-date client records, ensuring relevant information is readily accessible to RMs.

• Onboarding & Account Support - Guide clients through onboarding and account maintenance, clearly communicating documentation requirements, next steps, and progress. - Coordinate KYC and account-related requests with Operations and Compliance, checking submissions for completeness and following up on outstanding information. - Drive operational blockers towards resolution, recognising when matters require RM involvement or specialist review and escalating promptly.

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