Technical Support Engineer

Flow Traders are looking for a highly skilled Technical Support Engineer to join our growing Technology team in Hong Kong. This role focused first and foremost on the desktop and workstation experience - supporting our traders, business users and wider APAC office, underpinned by the Windows infrastructure that keeps the environment running. This is a unique opportunity to join a leading proprietary trading firm with an entrepreneurial and innovative culture at the heart of its business. We value quick-witted, creative minds and challenge them to make full use of their capacities. If you aim high, the sky is the limit!

What You Will Do / Key Responsibilities

• Serve as the first point of contact for end users seeking technical assistance via phone, email, chat, or ticketing system

• Provide first line support for all Windows, Application related issues

• Take ownership of user issues from initial request through to resolution

• Log, prioritize, categorize, and update incidents, problems, and service requests

• Perform remote and on-site troubleshooting using diagnostic techniques