Technical Program Manager CX Tooling

## About Polymarket

Polymarket is the world's largest prediction market platform. We enable individuals to express views on real-world events by trading on outcomes across politics, economics, sports, culture, and current affairs. Built as a peer-to-peer marketplace with no centralized "house," Polymarket aggregates diverse opinions into transparent, market-based probabilities that reflect collective expectations about the future.

We're growing fast, both in terms of volume ($21B traded in 2025) and adoption as an alternative news source. Our ambition is to become a ubiquitous beacon of truth in global media and we need your help adding fuel to the fire.

## About the Role

The CX team at Polymarket is small, fast, and responsible for the experience of a global user base that trades on real-world events around the clock. Right now, the team runs on a mix of tooling that works, but not as well as it needs to. That changes with this hire.

You will own the CX tech stack end to end: the ticketing platform, CRM, AI automation including Decagon, and the integrations that tie them to Polymarket's product. This is not a coordination role. You will set the roadmap, write the specs, run the rollouts, and hold the vendor relationships. When Operations has a problem, you turn it into something Engineering can build. When a tool goes live, you own whether it lands.

This role matters because every agent on the CX team, human or AI, is only as effective as the systems underneath them. The person who takes this role will have real influence over how Polymarket scales support as the platform grows. That means making hard prioritization calls, shipping things that work now while building toward what works long-term, and staying close enough to the product to anticipate what CX will need before it becomes urgent.