About this role

▸about Gemini — company background

About the Company

Gemini is a global crypto and Web3 platform founded by Cameron and Tyler Winklevoss in 2014, offering a wide range of simple, reliable, and secure crypto products and services to individuals and institutions in over 70 countries. Our mission is to unlock the next era of financial, creative, and personal freedom by providing trusted access to the decentralized future. We envision a world where crypto reshapes the global financial system, internet, and money to create greater choice, independence, and opportunity for all — bridging traditional finance with the emerging cryptoeconomy in a way that is more open, fair, and secure. As a publicly traded company, Gemini is poised to accelerate this vision with greater scale, reach, and impact.

The Department: Fraud Operations

The Role: Director, Fraud

At Gemini, Trust is our Product. We are seeking an experienced and strategic Director of Fraud - Ops and Policy to lead our efforts in maintaining platform integrity, ensuring user safety, and upholding compliance standards. This role is pivotal in shaping and executing strategies that protect our users and the broader crypto ecosystem.

Responsibilities:

Work with stakeholders to develop and implement a comprehensive fraud risk strategy to mitigate losses while minimizing impact to good customers across a variety of products

Own Fraud Key Performance Indicators (KPIs) end-to-end — define metrics, manage operational capacity and queue health, and deliver regular performance reporting to executive leadership and, where applicable, board-level risk committees

Lead cross-functional teams in identifying, assessing, and responding to fraud incidents and mitigating them quickly

Lead structured root cause analyses on fraud events, platform abuse patterns, and operational failures; translate findings into data-backed recommendations and sustainable systemic fixes rather than purely tactical patches

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