Institutional Fiat Client Operations

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Responsibilities

• Manage operational issues for high-value institutional users across fiat deposit and withdrawal channels

• Support clients through onboarding activation, payment operations and ongoing account operational management

• Understand client operational needs and proactively identify and recommend opportunities to improve user experience and fiat product adoption

• Handle operational escalations and client requests with strong judgment while managing client expectations professionally

• Coordinate payment, settlement, onboarding and RFI related escalations across internal teams and banking partners