About this role

▸about Crypto.com — company background

Crypto.com is seeking an experienced, licensed registered representative to help grow the firm’s regulated securities business (Foris Capital). As a member of this team, you will be the front line of the firm’s contact with customers to help them with a range of needs from simple to complex via phone, email and chat. This is a fully remote position.

The successful candidate will have experience and knowledge related to equities trading, CRM platforms, margin accounts and options trading. Your job is not only to help our customers, but also to help us learn as a company from each interaction, so that we can optimize our customer experience and drive more users to our products.

Responsibilities

Deliver white-glove customer service through phone, email, and chat channels.

Drive continuous improvement to the customer service experience by identifying and deploying enhancements to the customer service process.

Expand your financial services expertise as you develop deep subject mastery of equities trading, margin, and options.

Requirements & Skills Needed

Active FINRA Series 7 and 63 Licenses with 1+ years of customer-facing brokerage experience including equities trading, margin accounts, and options trading.