About this role

▸about Fireblocks — company background

The world of digital assets is accelerating in speed, magnitude, and complexity, opening the door to new ways for leveraging the blockchain. Fireblocks’ platform and network provide the simplest and most secure way for companies to work with digital assets and it trusted by some of the largest financial institutions, banks, globally-recognized brands, and Web3 companies in the world, including BNY Mellon, BNP Paribas, ANZ Bank, Revolut, and thousands more.

Location: Singapore

About Fireblocks Fireblocks is an enterprise-grade platform providing secure infrastructure for moving, storing, and issuing digital assets. Through the Fireblocks Network and MPC-based Wallet Infrastructure, we help financial institutions securely build, run, and scale their digital asset operations — protecting assets from cyber-attacks, internal collusion, and human error. Fireblocks is a recognized leader in digital asset infrastructure, trusted by institutions worldwide.

About the Role The Customer Success Manager is responsible for building and maintaining relationships across a portfolio of customers, enabling them to realize value from the Fireblocks platform. As a trusted advisor, you will leverage your domain expertise to drive adoption, proactively resolve risk, and secure renewals across your book of accounts. You will work closely with Sales, Support, Product Management, and the broader Customer Success team to ensure customer success.

Key Responsibilities

Manage a portfolio of customers, applying scalable, repeatable playbooks to drive adoption efficiently

Establish regular touchpoints to track progress against adoption goals and technical objectives

Identify targeted key accounts within your portfolio and partner with the commercial team to grow those accounts through upsell and expansion opportunities