About this role

▸about Paxos — company background

Applying to Paxos? Our only careers site is paxos.com/careers, and we only recruit via @paxos.com email. Details below.

About Paxos

Today’s financial infrastructure is archaic, expensive, inefficient and risky — supporting a system that leaves out more people than it lets in. So we’re rebuilding it.

We’re on a mission to open the world’s financial system to everyone by enabling the instant movement of any asset, any time, in a trustworthy way. For over a decade, we’ve built blockchain infrastructure that tokenizes, custodies, trades and settles assets for the world’s leading financial institutions, like PayPal, Venmo, Mastercard and Interactive Brokers.

About the team

The Technical Services team at Paxos supports our partnerships with Crypto Brokerage, Tokenized Asset and Payments customers post-launch, enabling growth through optimizing integrations and driving product adoption.

As part of Paxos' mission to modernize financial infrastructure, the Technical Services team directly impacts business growth by managing the integrations with major financial institutions like PayPal, Interactive Brokers, Stripe, and Kraken.

About the role

Technical Account Managers (TAMs) own the day‑to‑day technical administration, integration, technical stability, and operational execution required to deliver against account plans and day to day needs.

You'll work on exciting and innovative projects that involve bringing new digital asset brokerage, payments, and financial products to the market in partnership with our customers.

Your impact will be measured by the success of the integrations you deliver, the smoothness of daily operations, and the quality of execution as it relates to supporting an Account Plan.

What you'll do

Partner with technical and operational teams at the customer to implement Paxos products and services post sale, spanning Brokerage, Money Movement, Orchestration and Tokenization / Dashboard. This includes customer education, project management, test design, best practice recommendations, answering technical questions, and testing support.

Prioritize and deliver daily technical/operational requests across a broad book: intake, prioritization, routing to technical support when appropriate, SLAs, and crisp status to AMs and client counterparts.

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