About this role

▸about Coinbase — company background

Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.

The Enterprise Applications and Architecture (EAA) team at Coinbase builds and operates the internal platforms and business systems that power Coinbase at scale. Within EAA, the CX Customer Administration Engineering team owns an internal platform used by CX, Legal, Compliance, and other teams to manage customer accounts, access permissions, and operational workflows. As a Technical Program Manager, you'll own access operations and permissions governance for this internal tool, designing and maintaining role-based access models, driving security remediation toward least-privilege controls, and partnering with engineering to ensure new features launch with the right entitlements in place.

What you'll do:

Own access operations end-to-end, including group administration, role and persona mapping, approval routing, and access triage for internal teams.

Drive security remediation programs, moving user access toward least-privilege models through RBAC controls and mitigating high-risk user access.

Partner with product and engineering to translate new feature launches into permission models, entitlement updates, and operational readiness plans.

Author and maintain runbooks, access matrices, and support documentation that enable internal teams to self-serve and reduce repeat access requests.

Identify tooling and process gaps in access operations and convert them into structured engineering or operational work items with clear scope, priority, and measurable targets.