About this role

▸about Bybit — company background

About Us

Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 — connecting users to the future of digital finance.

Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers, and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at the global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, we are shaping the future of finance through technology, collaboration, and bold execution.

Today, Bybit is recognized as one of the most trusted and transparent platforms in the digital asset industry, continuing to expand its global presence while building the infrastructure for the next generation of financial services.

Senior VIP Relationship Specialist, Brazil

About the Role

We are looking for an experienced and driven Senior VIP Relationship Specialist to join our VIP team in Brazil. In this senior role, you will serve as the primary point of contact and trusted advisor for our VIP users (high-net-worth individuals) and key institutional partners in the region. You will be responsible for elevating the customer experience, fostering long-term client loyalty, and leading localized initiatives to drive business success and market share within the Brazilian and broader LATAM crypto ecosystem.

Key Responsibilities

Portfolio Management & Acquisition: Drive client acquisition and deliver high-touch relationship management for a dedicated portfolio of VIP users (high-net-worth individuals) and premium institutional clients in Brazil.

Relationship & Engagement: Build strong rapport and trust with existing VIP clients through frequent, personalized, and sustained communication, ensuring high retention and platform loyalty.

Process Optimization: Take ownership of designing and optimizing key customer service processes and systems tailored to the local market, establishing management rules, and tracking the life-cycle status of key accounts.

Data-Driven Analysis: Analyze client trading behaviors, identify unspoken or sophisticated needs, and prepare comprehensive key customer analysis reports to inform localized product and service strategies.

sourced from the original posting ↗ · always verify details there before applying