About this role

▸about Coinbase — company background

Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.

As a Software Engineer on the CX Shared Agent Platforms and SFDC Solutions team, you'll build and extend the platforms that power customer service and compliance operations across Coinbase. This team, part of the Enterprise Applications and Architecture org, owns CX tooling including Salesforce, Maestro QA, and Assembled, enabling agents to resolve customer issues and manage KYC workflows with speed and accuracy. You'll develop full-stack services and integrations that drive agent productivity, support strategic platform transitions, and deliver impact at scale from Brazil.

What you'll do:

Build and ship backend services using Golang and gRPC that extend CX platform capabilities and support agent workflows across compliance and consumer teams.

Own the evaluation, integration, and ongoing support of third-party SaaS platforms, ensuring seamless connectivity across the CX tooling ecosystem.

Partner with product, design, security, and data teams to deliver cross-functional solutions to complex operational and compliance challenges.

Drive engineering best practices across the team, including code reviews, testing strategies, deployment processes, and observability standards (metrics, logging, tracing).