About this role

▸about Binance — company background

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Binance is looking for an experienced professional from the crypto industry to provide account coverage and support the growth of the business. This role will leverage relationship development and account management skills, combined with the production knowledge of Binance platform and trading to help clients grow their business operation in Binance. This role will help to join the individual client’s growth needs with the business development of Binance and its VIP market. The role will also help Binance to build better production solutions for VIP clients.

Responsibilities

Serve as the primary relationship manager for a portfolio of VIP clients, delivering a highly responsive, personalized, and best-in-class client experience across Binance’s ecosystem.

Build strong one-on-one relationships with clients by understanding their trading behaviors, business needs, and service expectations, while providing tailored support and account management to drive long-term engagement and loyalty.

Maintain high availability and responsiveness to support clients in a timely manner, ensuring smooth communication, prompt issue resolution, and consistent coverage for day-to-day account needs.

Drive client retention, activity growth, and wallet share expansion through proactive account management, strategic engagement, and customized solutions aligned with clients’ trading and operational requirements.

Act as a trusted point of contact for clients, guiding them through Binance’s VIP program, platform features, product updates, and service offerings to ensure seamless account optimization and a strong overall client experience.

Identify relevant commercial opportunities across Binance’s product suite, including Spot, Margin, Futures, Options, OTC, Earn, and other applicable solutions, by aligning product offerings with individual client needs and preferences.

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