Platform Support Specialist
Ondo Finance · Remote · mid
salary undisclosed· posted 6h ago
Ondo Finance · Remote · mid
Hi, we're Ondo Finance. Our mission is to provide institutional-grade, blockchain-enabled investment products and services. We have both a technology arm that develops decentralized finance technology, and an asset management arm that creates and manages tokenized funds. We are the global leader in tokenized treasuries, tokenized stocks and ETFs, and are building the future of institutional-grade financial services onchain.
Founded by folks from Goldman Sachs Digital Assets Team, we’re backed by some of the best investors in the world including Founders Fund, Coinbase Ventures, Pantera Capital, Tiger Global, and more. We are currently the leaders in the space in terms of AUM and are well capitalized to continue growing the firm. We're fully remote, with team members across the U.S.
We're looking for experienced Platform Support Specialists to help build the customer-support organization serving the growing global user base of the products and platforms we support. You'll serve as the front line for users, resolving product-related issues, troubleshooting account problems, and ensuring customers receive fast, high-quality support throughout their experience.
This role goes beyond answering tickets. You'll develop deep expertise in the supported products and platforms, partner closely with Engineering and Product teams to investigate issues, and help identify opportunities to improve both the customer experience and our internal operations for the products we support.
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Ondo Finance · Remote